Frequently Asked Questions

Ordering and Payment

How can I place an order?

You can easily place an order in our online store by adding your desired products to the cart and proceeding to checkout. Follow the instructions and fill in the required information.

What payment methods do you accept?

We accept all common payment methods, including credit and debit cards as well as online bank payments.

Shipping

How long does delivery take?

Delivery time is usually 3-5 business days from the order date. You will receive a tracking code via email once your order has been shipped.

How much does shipping cost?

Shipping costs depend on the order size and delivery method. You will see the exact shipping costs at checkout before confirming your order.

Returns and Exchanges

Can I return a product?

Yes, Finedushop offers a 30-day return policy for all customers.

How do I make a return?

Contact our customer service, and we will help you with the return process and send you return instructions.

Contact Information

How can I contact customer service?

You can contact us by email or through our contact form. We respond to inquiries on weekdays within 1-2 business days.